01 · Triage
An operator reviews open incidents at least once per shift, filtering by severity and acknowledgement state.
Acknowledging an incident claims it. The operator's identity and timestamp are recorded.
02 · Escalation
Escalate per the matrix on the governance section of this register. Critical incidents are verified against the node's recent readings before any external notification.
A confirmed collision is reported to emergency services (108 / 112). MRAI does not dispatch; it informs.
03 · Resolution
An incident is resolved with a closing note describing what was observed and what action was taken.
Auto-resolution applies only when the underlying sensor condition clears and the node keeps reporting.
04 · Node maintenance
A node offline beyond 24 hours generates a field task: check power, check enclosure, check antenna, re-seat sensors, then replay buffered packets.
Device keys are rotated after any enclosure is opened by someone outside the project.